Privacy Policy

Who we are

Industrial Machinery Corporation is an industrial machinery manufacturer and exporter located in Ludhiana, Punjab, India. This Privacy Policy applies to information collected through industrialmachinerycorporation.com and through related enquiries, quotation requests and communications made using the contact details shown on this website.

Information we may collect

Depending on how you interact with IMC, we may collect:

• Contact information: name, company name, email address, telephone/WhatsApp number, country, address and job title where provided.
• Enquiry and quotation information: machines selected in the Quote List, product options, quantity, expected price, application, required diameter, thread type, thread length, production requirement and other commercial details.
• Technical information you submit: drawings, dimensions, samples, photographs, videos, specifications, material details, thread standards or other files sent for application review.
• Order and transaction information: quotation references, proforma invoices, purchase-order details, shipping details, payment status and support history where applicable.
• Website and device information: IP address, browser/device type, referring page, pages visited, approximate location derived from network information, timestamps, error/security logs and cookie identifiers where enabled.
• Communication records: email, website form, telephone, WhatsApp or other correspondence relating to an enquiry, order or support request.

We ask customers not to send passwords, banking credentials or other information that is not necessary for a machinery enquiry.

How we use information

We may use information to:

• respond to enquiries and recommend suitable machinery or tooling;
• prepare quotations, proforma invoices, orders and shipping documentation;
• review drawings, components, thread standards and application requirements;
• provide product videos, technical discussions, operating guidance and after-sales coordination;
• manage customer, supplier and business relationships;
• operate, secure, troubleshoot and improve the website;
• measure website performance and understand which pages or machines are useful to visitors;
• prevent misuse, spam, fraud or security incidents;
• comply with accounting, tax, export, legal, regulatory and record-keeping obligations;
• establish, exercise or defend legal claims where necessary.

Basis for processing

Depending on the circumstances and applicable law, IMC may process personal information because it is necessary to respond to your request, take steps toward or perform a contract, comply with a legal obligation, pursue legitimate business interests or because you have provided consent.

Where processing relies on consent, you may withdraw that consent for future processing, subject to legal and contractual retention requirements.

Cookies, analytics & website technologies

The website may use cookies, session storage or similar technologies that are necessary for features such as the Quote List, security, preferences and website operation. We may also use analytics or measurement technologies to understand website traffic and performance.

You can control many cookies through your browser settings. Blocking essential cookies may affect features such as quotation lists, forms or other website functionality.

When we share information

IMC does not sell personal information to advertisers. We may share information only where reasonably required for business operations, including with:

• website hosting, email, IT, analytics and security service providers;
• logistics, freight, courier, customs, insurance or export-service providers where required for an order;
• banks, payment providers, accountants, auditors, legal advisers and professional consultants;
• manufacturing or technical suppliers where limited information is required to fulfil an agreed machine or component scope;
• government, tax, customs, law-enforcement or regulatory authorities where legally required;
• a successor or purchaser in connection with a lawful restructuring, merger, transfer or sale of the business or relevant assets.

Service providers are expected to use information only for the services they provide to IMC and to apply appropriate confidentiality and security controls.

How long we keep information

We keep information only for as long as reasonably necessary for the purpose for which it was collected, including enquiry follow-up, quotation history, order performance, warranty/service support, accounting, tax, export documentation, legal claims and compliance obligations.

Retention periods vary depending on the type of information and the nature of the commercial relationship. Data that is no longer required may be deleted, anonymized or securely archived as appropriate.

Information security

IMC uses reasonable administrative, technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, loss or misuse. These may include access controls, authentication, secure hosting configurations, backups and restricted handling of business records.

No internet transmission, email system or storage method can be guaranteed to be completely secure. Customers should avoid sending unnecessary confidential information through open communication channels.

Your choices & privacy requests

Subject to applicable law and legitimate retention requirements, you may contact IMC to ask about personal information we hold, request correction of inaccurate information, request deletion where appropriate, withdraw consent, object to certain processing or ask us to stop non-essential marketing communications.

We may need to verify your identity or relationship with the relevant company before completing a request. Some information may need to be retained where required for contracts, tax records, export documentation, warranty history, fraud prevention or legal compliance.

International customers & data transfers

IMC serves customers in India and international markets. Information may therefore be communicated, stored or processed in India and, where necessary for an order, by service providers or business partners in other countries. Appropriate safeguards will be used where required by applicable law.

Children

This website is intended for businesses, professionals and industrial buyers. It is not directed to children, and IMC does not knowingly seek personal information from children through its machinery enquiry process.

Third-party websites

The website may link to or embed content from third-party websites or platforms. IMC is not responsible for the privacy practices, security or content of those external services. Review the relevant provider’s privacy information before submitting data to them.

Changes to this Privacy Policy

We may update this policy when our website, technologies, services, business processes or legal requirements change. The current version will be published on this page and identified by the “Last updated” date.

Privacy contact

For privacy questions or requests relating to information provided to IMC, contact: